Service Catalog by Intracart at Crayodyne

IT operations are a crucial aspect of almost every organization in business today.  Most companies rely heavily on information systems to operate, so if one of these systems becomes impaired, business can be slowed, or even stopped completely.  We know you depend on having a reliable infrastructure in order to minimize disruptions and ensure that your business runs as smoothly as possible 24/7.  You also want to know that your information is secure and protected.  Providing these services to you as part of your product purchase is our top priority.

At Crayodyne, we uphold the highest standards for providing integrity and functionality of our hosted computer environment.  We want you to feel confident that your company’s IT operations are in good hands.  The data center we utilize is housed in an 18,400 sq ft facility, designed with state-of-the-art fire protection, fiber optics and redundant cooling systems, as well as 24/7/365 technical support and levels of security that are unrivaled.  The level of service this center provides includes:

Physical Security

The utmost care is given to making you feel confident that your business operations are secure. The data center’s facility and equipment is monitored and kept safe round-the-clock by on-site security personnel, and visual verification is enforced with all individuals entering the building.  In addition, closed-circuit TV video camera surveillance, and an alarm that supplies information to the control room in the event of a security breach are used to further protect data and equipment.

Access

The facility, data floors and specific areas have strict limitations on accessibility.  Proximity Access Cards (PACs) are individually programmed to allow access to only the particular areas an individual needs.  These cards cannot be used by anyone else, and this is enforced through a digital photograph that is displayed on continuously monitored security systems when it is swiped, allowing technicians to verify a person’s identity and information before allowing access.  The PAC card’s usage is also centrally logged by time and date.

Power

This data center provides a 100% guarantee of power availability.  There are an excessive number of generators in place to ensure that this guarantee is upheld (N+1 standard).  With 2.5 MVA of UPS conditioned power and 2x1800 kVA generators, the data center can remain fully operational for up to 28 days.

Fire Detection/Suppression

The data center’s fire protection system features passive and active design elements to ensure the utmost protection.  A Very Early Smoke Detection Apparatus (VESDA) detects particles created by smoldering components prior to escalation into an actual fire.  This smoke detector is connected to a continually-monitored Building Management system, which helps prevent loss and business disruption.  This system is coupled with a clean agent gas based fire suppressant that is environmentally friendly, and able to put out fires immediately without causing damage to any of the equipment.

Air Conditioning

The electrical power used in a data center affects the heat and humidity of the center.  Unless these two factors are controlled, electronic equipment malfunctions, water condensation or static electricity discharge problems can occur.  ASHRAE’s "Thermal Guidelines for Data Processing Environments" recommends a temperature range of 20–25 °C (68–75 °F) and humidity range of 40–55% for safe data center operation.[1]  The data center we utilize is continually monitored, maintaining a consistent 21°C (+/-2°C) and relative humidity of 50%.

Building Management System (BMS)

The data center’s electrical, mechanical, and fire and leak detection systems are monitored and remotely operated through a computerized Building Management system, allowing for consistency and reliability.